Before you leave home#
Check the shop's opening hours and confirm it is licensed. Keep your passport and your prescription in one place. If you have already had a consultation, bring the paperwork or the reference number it gave you.
Decide what you want before you walk in: an evening product, a daytime one, or a flavour you already like. Writing it down helps you avoid buying on impulse. Check which payment methods the shop accepts, and plan for the visit to take longer than a quick shop, because staff check your documents first.
At the door#
Expect to show your passport and your prescription. Staff check that the prescription is valid, that the amount fits the rules and that you are the person named on it. This step is not personal. It is the core of a legal sale, and a good shop explains it briefly and moves on.
If a shop does not ask for any documents, leave. That is the clearest warning sign in this whole guide.
At the counter#
A staff member will talk you through what is on the shelf. Ask what each product is, how it is labelled and what the dose on the pack means. Ask for the lab report or certificate of analysis, which lists the THC and CBD content and checks for contaminants.
Ask questions until you are comfortable. Good staff are happy to steer you away from a product that does not fit what you told them, and they will explain why.
Paying and leaving with the receipt#
Check the amount on the receipt before you leave the counter. Keep it with your prescription. The receipt is your proof of purchase if you are ever asked about it, and it is the record that the shop followed the rules.
Do not open the pack in the shop unless staff invite you to. Store the product in its packaging, out of sunlight and away from children, until you are ready to use it.
After the visit#
Read the label again at home. Start with the lowest dose and wait before you try more. Note what you bought and how it felt, so you can ask the shop for a better fit next time.
Questions after the visit? Message us on LINE or WhatsApp. We cannot take orders online, but we will answer what we can and point you to the right next step.
Questions to ask before you pay#
Ask what the product is, what it contains and how much is in one serving. A good shop will show the label or lab information, explain the dose in plain terms and say when a product is not right for a first-time visitor. If the staff only talk about how strong something is, slow down and ask again.
You do not need to buy in bulk on a first visit. One small pack lets you learn how you respond. Keep the receipt and the packaging, because a first visit is the easiest time to learn how a shop and its staff work.
What a good visit feels like#
A good visit is short and unhurried. Staff should explain the choices, check your paperwork and let you read the labels before you commit. If you feel rushed or pressured to buy more, step out and come back another day.
Plan the visit for daylight and a time when the shop is not busy. Quiet periods give staff more time to talk you through the options, and you will leave with fewer questions.
Afterwards, take a moment to write down what you bought, what you were told and how you feel over the next day or two. That short record is the best way to decide whether to return to the same shop, and it helps you choose more confidently next time.